My plug is inactive — what do I do?

Each device card has a coloured border showing its status:

• Green — On
• Red — Off
• Yellow — Error (offline or a communication problem)
• Grey — Inactive (hasn't reported in recently)

Open the device to see "Last Heartbeat" — the time it last reported in.

Steps to get it back online

1. Turn the plug off and on using the main switch on the device.
2. The Wi-Fi connection may be poor — consider moving the plug (or your router) to a spot with a stronger signal.