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Frequently Asked Questions
My plug is inactive — what do I do?
Why is my device locked?
How do I report an issue?
Account, password & theme
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Frequently Asked Questions
Frequently Asked Questions
Common questions about using the Ecovolt consumer app. Pick a topic below.
Devices
My plug is inactive — what do I do?
Why is my device locked?
App & account
How do I report an issue?
Account, password & theme
Last modified on
June 14, 2026
Understanding Your Devices
My plug is inactive — what do I do?
